• Frequently Asked Questions

    How do you register for NMCU Online Banking?
    How long does this registration take before access can be granted?

    A member can be registered within 3 to 5  business days or less. (This does not include public holidays).

    How do you qualify for online banking?

    Once you have a valid and active account, you qualify.  You must be 16 years and older to set up an online banking account.

    Did not receive my credentials after filling out the pre- registration form?

    Usually after submitting the pre-registration form, a member will receive their credentials within 2-3 working days ( This does not include public holidays). In some instances, your credentials may have gone to your junk/spam. If you still have not received your credentials, email onlinebanking@nmncu.coop for assistance.

    How do I reset my account if i forgot my password?

    Login to your account and enter your Login ID (which is your membership number). Then it may ask you to answer your security question and enter your email address. Once you answer this correctly, your 'Confidence Word' will appear, then you click on 'Forget Your Password?'

    Your new password will be emailed to your email address within a few sections (if you do not see it in your inbox, check your spam/junk mail).

    If you are still experiencing difficulties, contact onlinebanking@nmncu.coop

    What are the features of NMCU Online Banking?

    Our online banking allows you to do basic transactions such as:

    • Access to view your account
    • Transfers from Deposit Account to Shares Account
    • Transfers from Dividend Account to Shares and/or Deposit Account
    • Online Loan Application (not available on Android and IOS app)
    What is the Transfer Account in Online Banking?

    It is a holding account for things such as payroll transactions and partial loan payments.

    Can I set up my account on the Android or IOS app first?

    No. You must use the URL link https://gbs.onlinecu.com/nmcu/#/ to set up your account first. Once this is completed, you will be able to go onto the app and sign into your online account.

    What is your Confidence Word?

    Your Confidence Word is a security word which is an extra validation that ensures you are connected to the authorized home banking site.

    What does an Invalid Login mean?

    This may be a technical issue. If you receive this message contact onlinebanking@nmncu.coop

    How to reset your account if you forgot your password?

    Login to your account via https://gbs.onlinecu.com/nmcu/#/ and then enter you Login ID. Then click on "Forget Your Password" and a new temporary password will be emailed to your account.

    What is the purpose of the security questions?

    It is an additional security feature to protect your account. Please ensure that you remember the answers to these questions to avoid being locked out of your account.

    What to do if I am locked out of my account?

    Email onlinebanking@nmncu.coop for assistance to reset your account.

    Can I receive e-statements via online banking?

    Yes you can once you activate it under the Statements tab. 

    How do you transfer funds from your Bank Account (e.g. FCB, RBC, UTC etc.) to your NMCU Accounts online?

    This is not a feature of online banking. If you wish to transfer funds from your bank account to the credit union, this must be done via an ACH Payment: https://nealandmassycu.coop/resources/news-and-events/ach-payment-information/

    Can the account holder have the ability to transfer funds to various Banks and pay utilities bills?

    No.  This is not a feature of NMCU online banking.

    Would a card be also available?

    No.  At this time, we do not have this facility.