Frequently Asked Questions
You can register via the following link: https://nealandmassycu.coop/online-banking/pre-register-online-banking/
A member can be registered within 3 to 5 business days or less. (This does not include public holidays).
Once you have a valid and active account, you qualify. You must be 16 years and older to set up an online banking account.
Usually after submitting the pre-registration form, a member will receive their credentials within 2-3 working days ( This does not include public holidays). In some instances, your credentials may have gone to your junk/spam. If you still have not received your credentials, email firstname.lastname@example.org for assistance.
Login to your account and enter your Login ID (which is your membership number). Then it may ask you to answer your security question and enter your email address. Once you answer this correctly, your 'Confidence Word' will appear, then you click on 'Forget Your Password?'
Your new password will be emailed to your email address within a few sections (if you do not see it in your inbox, check your spam/junk mail).
If you are still experiencing difficulties, contact email@example.com
Our online banking allows you to do basic transactions such as:
- Access to view your account
- Transfers from Deposit Account to Shares Account
- Transfers from Dividend Account to Shares and/or Deposit Account
- Online Loan Application (not available on Android and IOS app)
It is a holding account for things such as payroll transactions and partial loan payments.
No. You must use the URL link https://gbs.onlinecu.com/nmcu/#/ to set up your account first. Once this is completed, you will be able to go onto the app and sign into your online account.
Your Confidence Word is a security word which is an extra validation that ensures you are connected to the authorized home banking site.
This may be a technical issue. If you receive this message contact firstname.lastname@example.org
Login to your account via https://gbs.onlinecu.com/nmcu/#/ and then enter you Login ID. Then click on "Forget Your Password" and a new temporary password will be emailed to your account.
It is an additional security feature to protect your account. Please ensure that you remember the answers to these questions to avoid being locked out of your account.
Email email@example.com for assistance to reset your account.
Yes you can once you activate it under the Statements tab.
This is not a feature of online banking. If you wish to transfer funds from your bank account to the credit union, this must be done via an ACH Payment: https://nealandmassycu.coop/resources/news-and-events/ach-payment-information/
No. This is not a feature of NMCU online banking.
No. At this time, we do not have this facility.